PRIVACY POLICY

Your Privacy is important to us

At Calm Order, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we safeguard it.

We handle personal information in accordance with applicable Canadian privacy laws, including Alberta's Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect only the personal information reasonably necessary to operate our business and provide our services, including:

- **Contact information:** Name, email address, phone number, and address.

- **Service information:** Details provided when requesting organizing, packing, moving, or related services.

- **Account information:** Information you provide through our online tools, including saved plans and preferences, where available.

- **Website information:** IP addresses, browser and device information, pages visited, and website interactions.

- **Transaction information:** Payment amounts, dates, and transaction status.

How We Use Your Information

We use personal information to:

- Respond to inquiries and provide our services.

- Manage bookings, accounts, and customer communications.

- Process payments and maintain business records.

- Operate, secure, and improve our website and online tools.

- Measure the effectiveness of our advertising.

- Send marketing communications where permitted by law.

- Meet applicable legal and regulatory obligations.

We do not use personal information for unrelated purposes without appropriate consent or other legal authorization.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for website functionality, analytics, and advertising.

These include:

**Squarespace:** Website hosting, functionality, security, and website analytics.

**Google Ads:** Advertising and conversion tracking to measure the effectiveness of our advertising campaigns.

These technologies may collect information such as IP addresses, device identifiers, browser information, pages visited, and website interactions.

Google may use information collected through its technologies in accordance with its own privacy policies and applicable settings.

You can manage cookies through your browser settings and control certain Google advertising preferences at https://myadcenter.google.com.

Where required by applicable law, we provide choices regarding non-essential tracking technologies.

Sharing and Storage of Information

We do not sell your personal information.

We use trusted third-party service providers to operate our business, including:

**Google Workspace:** Business email and communications.

- **Squarespace:** Website hosting and related services.

- **Google Ads:** Advertising and campaign measurement.

- **Stripe:** Secure payment processing.

Customers provide their payment details directly to Stripe. Calm Order does not collect or store payment card numbers, although we may retain transaction records for business and accounting purposes.

Our service providers may process information outside Canada, including in the United States, where it may be subject to local laws.

We take reasonable steps to safeguard personal information handled by our service providers.

For information about processing locations and purposes, contact us using the details below.

Data Security and Retention

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain information only as long as reasonably necessary for business purposes or as required by law. When no longer needed, personal information is securely deleted, destroyed, or anonymized as appropriate.

Your Privacy Rights

Subject to applicable law, you may:

- Request access to your personal information.

- Request corrections to inaccurate information.

- Withdraw consent to certain uses of your information.

- Ask questions or raise concerns about our privacy practices.

To exercise these rights, contact us at info@calmorder.com.

You may also contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable, if you have an unresolved privacy concern.

Website Comments

If commenting features are available, your name or alias and comments may be publicly visible.

Please avoid posting sensitive personal information. You may request removal of a comment by contacting us.

We reserve the right to moderate or remove inappropriate comments.

Children's Privacy

Our website and services are not specifically directed toward children. Where personal information relating to a child is collected, we obtain appropriate consent as required by law.

Changes to This Policy

We may update this policy to reflect changes in our services, technology, or legal requirements. The latest version will be posted on our website with an updated revision date. Nov 11 2026

Where required by law, we will provide additional notice or obtain consent for material changes.

Calm Order Inc. Email: info@calmorder.com

Website: https://calmorder.com

For questions, concerns, or requests regarding your personal information, please contact us.